{"id":571,"date":"2020-09-11T10:00:00","date_gmt":"2020-09-11T09:00:00","guid":{"rendered":"http:\/\/blogs.york.ac.uk\/marketing\/?p=571"},"modified":"2021-01-29T16:23:40","modified_gmt":"2021-01-29T16:23:40","slug":"support-team-a-day-in-the-life","status":"publish","type":"post","link":"https:\/\/blogs.york.ac.uk\/communications\/2020\/09\/11\/support-team-a-day-in-the-life\/","title":{"rendered":"Support team &#8211; a day in the life"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The working environment might have changed since many of us started working from home in March, but after the initial upheaval, many of our day-to-day duties haven\u2019t. For us in the Support team our days are the same in that every day can be different. Our role is to support university colleagues with all things marketing and communications. But you might not know exactly what we can help with.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\">Here, I\u2019ll take you through an average day of an average Content Assistant currently working from home.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9am<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We receive on average 500-600 emails a month to <a href=\"mailto:marketing-support@york.ac.uk\">marketing-support@york.ac.uk<\/a>. Firstly we triage those we can\u2019t solve ourselves, so your query always goes to the most helpful person. I tend to start the day getting stuck into these because they\u2019re so varied and knowing how long certain tasks might take helps plan out my day.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On an average day we could be:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Making changes to existing web pages and creating new pages<\/li><li>Adding events and news stories to the University web pages<\/li><li>Editing content in line with the University\u2019s <a href=\"https:\/\/www.york.ac.uk\/staff\/external-relations\/print-marketing\/style\/\">style guide<\/a> and making sure it\u2019s compliant with external guidelines, such as the Advertising Standards Agency (ASA) and Competition and Markets Authority (CMA)<\/li><li>Sending bulk emails to staff and students<\/li><li>Investigating the quirks in the Web Content Management System such as missing images and broken links&nbsp;<\/li><li>Offering advice and support on all of the above<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And that\u2019s by no means an exhaustive list.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11am&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the office, I\u2019d have had three cups of tea and various kitchen catch-ups by now, but you\u2019ve got to make your own tea when you\u2019re working from home (as well as providing your own biscuits, unfortunately). We fill this hole with regular Zoom team meetings and chats on Slack. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s usually an interesting webinar to watch and discuss too &#8211; we have a \u2018learning lunch\u2019 session every other week, where we watch relevant TED talks and interesting content related videos and we sign up for external conferences such as a recent Government <a href=\"https:\/\/www.youtube.com\/playlist?list=PL5tovFCB3CsBzMB_U9qZTiHNE_PyYPtyo\">seminar series on web page accessibility<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/marketing\/wp-content\/uploads\/sites\/4\/2020\/09\/tea-and-biscuits-1024x768.jpg?resize=1024%2C768\" alt=\"\" class=\"wp-image-573\" srcset=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/tea-and-biscuits.jpg?resize=1024%2C768&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/tea-and-biscuits.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/tea-and-biscuits.jpg?resize=768%2C576&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/tea-and-biscuits.jpg?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>This should keep me going till lunchtime.<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1pm &#8211; lunch &nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another part of working from home is that it\u2019s easy not to see the sun. I\u2019ll usually take a walk at lunchtime, and press my nose hopefully against the window of the nearby Greggs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2pm&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We like to make ourselves generally useful and have different duties across Communications. Some of us are part of the social media rota, dealing with queries and scheduling posts on the University\u2019s social platforms. We also contribute to the home page rota, making sure that the first page users see is pretty, up-to-date and full of (terrible) puns.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"400\" src=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/marketing\/wp-content\/uploads\/sites\/4\/2020\/09\/homepuns-screenshot-1024x400.jpg?resize=1024%2C400\" alt=\"\" class=\"wp-image-574\" srcset=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/homepuns-screenshot.jpg?resize=1024%2C400&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/homepuns-screenshot.jpg?resize=300%2C117&amp;ssl=1 300w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/homepuns-screenshot.jpg?resize=768%2C300&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/homepuns-screenshot.jpg?w=1201&amp;ssl=1 1201w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3pm&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve got plenty of project work to be getting on with. Recently we\u2019ve been helping with coursepage updates ahead of the next student recruitment cycle, and building and updating Hub pages for Access and Outreach programmes.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/marketing\/wp-content\/uploads\/sites\/4\/2020\/09\/pre-16-hub-image-869x1024.jpg?resize=869%2C1024\" alt=\"\" class=\"wp-image-575\" srcset=\"https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/pre-16-hub-image.jpg?resize=869%2C1024&amp;ssl=1 869w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/pre-16-hub-image.jpg?resize=255%2C300&amp;ssl=1 255w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/pre-16-hub-image.jpg?resize=768%2C905&amp;ssl=1 768w, https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/pre-16-hub-image.jpg?w=1201&amp;ssl=1 1201w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We also work with the Digital team to improve the accessibility of the University\u2019s web pages to users with visual, cognitive, hearing or mobility impairments. We use a tool called Siteimprove to find the inaccessible pdfs, spelling mistakes and broken links which have slipped through the net, and we work through repairing these. You can find out more about how to make your content more accessible on the <a href=\"https:\/\/wiki.york.ac.uk\/display\/DM\/Why+web+pages+need+to+be+accessible\">staff wiki<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5pm &#8211; the end of the day!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before signing off, I\u2019ll take a few minutes to tidy up any loose ends and schedule new or overhanging tasks on my calendar so I\u2019m all ready to get going the next day.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-photo is-provider-giphy\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/giphy.com\/gifs\/afv-funny-fail-lol-l4KibK3JwaVo0CjDO\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The working environment might have changed since many of us started working from home in March, but after the initial upheaval, many of our day-to-day duties haven\u2019t. For us in the Support team our days are the same in that every day can be different. Our role is to support university colleagues with all things [&hellip;]<\/p>\n","protected":false},"author":191,"featured_media":572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blogs.york.ac.uk\/communications\/wp-content\/uploads\/sites\/4\/2020\/09\/marketing-header-ducks-wfh825x510.jpg?fit=825%2C510&ssl=1","uoy_author":{"name":"Elizabeth Wilson","bio":"Liz is a Content Assistant at the University of York. She is an ardent defender of the Oxford Comma.","image":{"src":"https:\/\/secure.gravatar.com\/avatar\/?s=200&d=mm&r=g","width":200,"height":200,"alt":""}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/posts\/571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/comments?post=571"}],"version-history":[{"count":0,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/posts\/571\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/media\/572"}],"wp:attachment":[{"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/media?parent=571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/categories?post=571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.york.ac.uk\/communications\/wp-json\/wp\/v2\/tags?post=571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}