The NHS ambulance service is at a tipping point, moving from an outdated 1960s model to modern, complex care. While organisational innovations offer fragile signs of recovery, sustaining this progress requires a clear national strategy and urgent investment in managerial capacity to prevent system collapse and staff burnout. In this blog, Professor Leo McCann and colleagues summarise their written evidence submission to the House of Lords Public Services Committee, exploring how the service must move beyond an “obsession” with rigid response targets to meet the demands of modern patient care.
Why Managerial Capacity is Key to Ambulance Reform: University of York Submission to the House of Lords Public Services Committee Inquiry
