We are frequently asked how users navigate through our website and it feels like this should be easy enough to answer using Google Analytics. However, knowing how users get from their landing page to their exit page can be a pretty complex question!
Last month we carried out our first remote usability testing. I was worried that it wouldn’t work as well as when we run them in person, but it turned out to be easier to organise, and just as much fun.
Work to produce the 2021 undergraduate prospectus is well underway. This year, the prospectus team are considering some significant changes to the courses section, and wanted to test their initial thinking. As a user experience designer, that’s where I came in.
Our web content should be easy for everyone to access, but we need to be specifically mindful that we don’t exclude people with accessibility needs. While we’ve always tried to make the website work as well as possible for everyone, we’re conscious that it’s not as accessible as it should be, and new legislation has … Continue reading Improving the accessibility of our website
The concept of zones was introduced to campus last year, when new signage was put up that divided campus up into ten coloured areas. This was done as part of the University’s Wayfinding and Signage project. Last month we launched an updated version of our online map, which now uses the same zone system and … Continue reading Getting in the zone: aligning our online map with the campus signage